Booking a boat is a two-step process for your card: an authorization first, then a charge later.
When you request a booking
We place an authorization hold on your card for the full amount. This confirms the funds are available -- it does not move any money, and your bank statement will show it as a pending hold, not a completed charge.
When the owner confirms
The held amount is captured -- this is the actual charge -- and your booking becomes Confirmed at the same moment. A booking is never marked Confirmed without a successful charge going through.
If the owner declines, or you cancel first
The authorization hold is released and you are never charged. How long a released hold takes to disappear from your statement depends on your bank, not on us.
If your booking is further out
Card authorizations are only valid for a limited window after they're placed. If your booking is more than about a week out and the owner hasn't responded yet, reach out via contact if you're unsure of its status.
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