Answers and policies for renters and boat owners.
How do I cancel a booking?
What it costs depends on whether the owner has confirmed yet.
What's the difference between a requested and a confirmed booking?
A request is an inquiry. Only a confirmed booking holds your dates.
When is my card charged?
Your card is authorized when you request, and charged only when the owner confirms.
What is the service fee?
A platform fee on top of the rental price -- it doesn't change what the owner earns.
Contact support
Send us a message — we typically reply within 24 hours.
Cancellation policy
Refund windows and owner cancellation tiers.
Terms of service
Rules for using the platform as a guest or owner.
Privacy policy
How we handle your personal data.